Anna manages all aspects of technology—from software platforms to laptops to security systems—while also coordinating records requests, responding to subpoenas, and resolving everything from plumbing emergencies to facility issues. She ensures every guest is welcomed with professionalism and warmth, troubleshoots challenges with confidence, and continually identifies ways to improve operations.
Her calm, decisive, and dependable presence reassures staff—"we all know she has our back". Anna makes overseeing two locations look effortless, allowing a team of more than forty therapists, interviewers, advocates, and administrative staff to stay focused on their work.
Beyond daily operations, Anna leads major initiatives, including last year’s NCA reaccreditation and this year’s Trauma-Informed Organization Assessment (TIOA). She played a critical role in organizing extensive documentation and completing a detailed checklist ahead of the spring evaluation.
